Privacy Policy
At BwcCoin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By using BwcCoin, you agree to the practices described in this policy.
1. Information we collect
We collect information you provide directly to us and information generated through your use of the platform. This includes:
- Account information — your name, email address, phone number, and password when you register
- Order information — delivery address, payment details, and order history
- Profile information — any additional details you add to your account profile
- Communication data — messages exchanged between buyers and vendors through our chat feature
- Usage data — pages visited, products viewed, search queries, and time spent on the platform
- Device information — IP address, browser type, and operating system
2. How we use your information
We use the information we collect to:
- Process and fulfil your orders
- Create and manage your account
- Facilitate communication between buyers and vendors
- Send order confirmations, updates, and support messages
- Improve the platform and personalise your experience
- Detect and prevent fraud or unauthorised activity
- Comply with legal obligations
3. Sharing your information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With vendors — your name, delivery address, and order details are shared with the relevant vendor to fulfil your order
- With payment providers — payment information is processed securely by our payment partners
- With service providers — we may share data with trusted third-party providers who help us operate the platform, under strict confidentiality agreements
- For legal reasons — we may disclose information if required by law or to protect the rights, property, or safety of BwcCoin, our users, or the public
4. Data retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we may retain certain information as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.
5. Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal obligations
- Withdraw consent where processing is based on your consent
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us through the Contact Us page on the platform.
7. Cookies
BwcCoin uses cookies and similar tracking technologies to improve your experience on the platform. Cookies help us remember your preferences, keep you logged in, and understand how the platform is used. You can control cookie settings through your browser, though disabling cookies may affect some functionality.
8. Third-party links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
9. Children’s privacy
BwcCoin is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us through the Contact Us page on the platform.